Please allow 7-10 working days for order preparation before shipping.

Pre-orders: Shipping will be based on the listed dispatch date.

UK customers can expect delivery within 2-5 days after shipping.

International shipping times vary depending on the destination. Estimated shipping time is 2-4 weeks.

* Please double-check and confirm your shipping address for accuracy. I cannot be held responsible for lost or returned packages due to incorrect address information.

I am located in London!

I currently ship within United Kingdom, Hong Kong, United States, Canada, Australia, New Zealand, Norway, Singapore, South Korea and Japan. If your country isn't listed, please contact me. I'll check the shipping details and get back to you.

*Due to the new GPSR we won’t be selling to the EU

Paintings & Prints

Returns for paintings and prints are accepted. Customers are responsible for return postage costs and any loss in value if an item isn't returned in original condition.

To initiate a return, customers must notify within 14 days of receiving the item.

Once the returned artwork is received, I will inspect it; if it's in its original condition, a refund will be issued.

Jewellery

Since jewellery is a wearable item, unfortunately I do not accept returns or exchanges.

Damaged upon Arrival 

If you receive a damaged item, kindly email me within 5 days of delivery, including your order number along with accompanying photo(s) for prompt assistance.

My email: chunmadethem@gmail.com

To cancel an order, please notify me via email within 24 hours of placing your order. Unfortunately, cancellations cannot be accommodated beyond this timeframe.

My email: chunmadethem@gmail.com

Please contact your local courier or delivery service in the event of lost or stolen packages.

While I'm passionate about my work, I cannot assume responsibility for lost or stolen packages. Unfortunately, I am unable to issue refunds or replacements once packages have been dropped off as they are beyond my control.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

For US customers: Import tax is already included in the price. You can read more here

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Alternatively, follow me on social media:

Jewellery IG: @chunmadethem
Patreon: @chunmadethem

Painting IG: @chunsleepy